FAQs

1. How Do I Select the Right Product Variants?

Please ensure you carefully select all relevant options, such as color, handedness, or any other available variants, before finalizing your order. Double-check all selections to ensure accuracy.

2. Can I Change My Order or Shipping Address After It’s Placed?

We encourage you to verify all details, including sizes and shipping addresses, before placing your order. However, we understand that mistakes can happen. If a change is needed, please contact us at Customersupport@theperfectwelcome.com immediately.

  • Order Changes: Orders are processed within 1-3 business days. If your order has not been processed or shipped, we will do our best to make changes. Once the order is processed or shipped, modifications are no longer possible.

3. What is the Processing Time for My Order?

Orders are processed within 1-3 business days after they are received. Please note that during peak seasons, such as holidays, processing times may be extended.

4. How Long Will Shipping Take?

Shipping times typically range from 3-14 business days, depending on your location and shipping method.

  • Expedited Shipping: Available at an additional cost.
  • Shipping Delays: External factors such as customs, holidays, or weather events may cause unforeseen delays. We provide an estimated delivery window, but certain circumstances may be beyond our control.

5. What Should I Do if I Don’t Receive a Confirmation Email?

If you haven't received your confirmation email:

  1. Verify that the email address you used during checkout is correct.
  2. Check your spam or junk folders.
  3. If you still haven't received it, please contact us at Customersupport@theperfectwelcome.com for assistance.

6. Will I Receive a Tracking Number for My Order?

Yes. Once your order has been shipped, you will receive a tracking number via email. You can track your package using our “Track Your Order” page.

  • Note: In rare cases, certain items may not have tracking numbers, particularly if shipped from different fulfillment centers. Rest assured, all shipments are fully insured, and lost or missing items will be re-shipped at no extra cost to you.

7. Which Courier Service Will Be Used?

The courier used will vary depending on your location and the fulfillment center. We select the most reliable courier to ensure timely delivery of your order.

8. Are Tariffs, Customs Fees, or Import Taxes Applicable?

In some regions, additional tariffs or customs fees may apply. Our fulfillment center may label packages as low-value or as gifts to help minimize any additional charges. If these fees apply, they are the responsibility of the customer.

9. What Happens if I’m Not Home When the Delivery Arrives?

If you’re not available, any household member can accept the package on your behalf. If no one is home, the courier will usually leave a collection slip, allowing you to pick up your parcel from your nearest post office.

10. Is My Personal Information Secure?

Absolutely. We use state-of-the-art encryption and security protocols to protect your personal information. Your payment details are fully encrypted, and we do not store sensitive information like credit card numbers. We also never share your personal information with third parties without your consent. For more details, please review our Privacy Policy.